Good questions.
Clear answers.

It moves your files, apps and settings from your old laptop to your new one, even when they are different brands or run different systems. At the end, a report tells you what arrived and the few things you still need to do yourself.

Yes. Moving your own laptops is free, with no limit on how many moves, and it stays free. Unlimited moves, every pair of systems, apps installed fresh and Smart will never be put behind a payment. Optional paid services will come later. They never take anything away from the free app.

Because the free app is not where the money comes from. Later, PCTwin will offer optional paid services: tools for repair shops and technicians, plans for families and companies, and online storage for a copy of your setup. Those pay for the work. The engine that moves your files is open source, with no licence checks, so the free app cannot quietly turn into a trial.

No. The free app works without an account. Joining the waitlist does not create one either.

We have not set a date yet. When it is ready, we will email everyone on the list at the same time.

Not yet. There is nothing to download and no test version. When PCTwin is ready, you will install it on both laptops from getpctwin.com. If anyone offers you PCTwin before then, it is not from us.

Windows to Windows, Windows to Mac, Mac to Windows and Mac to Mac. Linux to and from Windows and Mac, starting with Ubuntu and Fedora. Chromebooks to and from any of these, with lighter support. The brand of laptop does not matter. We will publish the exact system versions that work when the app comes out.

At first, both laptops join the same Wi-Fi. Your old laptop shows a name, like Blue Fox, and a 6-digit code. On the new laptop, pick that name and type the code. The new laptop then shows a number. Pick the same number on your old laptop. Your files then travel directly between the two laptops over a private, encrypted link. They do not go through the internet or through our servers. Moves over a network cable, a direct cable or an external drive come later, also free.

Instead of copying app files and hoping they work, PCTwin installs your apps fresh on the new laptop from their official sources, then brings across the settings it can. Some apps will ask you to sign in again or enter a licence key. The report lists them for you.

No. PCTwin only reads from your old laptop. It does not delete, move or change anything there.

Your files go straight from one laptop to the other, scrambled so no one else on the Wi-Fi can read them. Only your pick on the old laptop unlocks them. Apps are installed from official sources and checked first. Our security page explains how, in plain words.

Two ways to use the same free app. Standard gives you simple choices: tick what to bring and untick what to leave. Smart lets you say what you want in your own words, like “leave my Downloads behind”. It suggests a plan, and nothing happens until you approve it. Smart switches on only when your laptop can run it. Both are free.

The app is planned in English, French, Spanish, Portuguese, Arabic, Chinese and Hindi first. Our emails are in English for now. When you join, you can tell us your language, which helps us decide what to add first.

Creole AI Labs. The engine that moves your files is open source under the Apache 2.0 licence, so anyone can check what it does. The code is on GitHub. You can write to us at support@getpctwin.com.

A short welcome email when you join, and one email when PCTwin is ready. If you tick the box for news, an occasional update while we build it. Every email has a link to change this or leave.

You are on the list anyway. The welcome email just says hello and gives you the links to change your choices or leave. It usually arrives within a few minutes, but can take a few hours when many people join at once. Look in your spam or junk folder. Every email we send later has the same links.

No. There is no queue and no test version to win. Everyone on the list hears at the same time.

We count each email address on the list once. People who leave are not counted. We show the real number from the very first person, and it updates on the page as people join, within about a minute.

Unsubscribe using the link in any of our emails, then join again with your new address.

Use the unsubscribe link in any of our emails. To have your details deleted as well, email privacy@getpctwin.com.

We use them only to email you about PCTwin, and your optional answers only to plan what to support first. We never sell them or use them for advertising. Our privacy notice has the full details.